Return Policy

Returns
Our policy lasts five (5) days. If five (5) days have gone by since your purchase, unfortunately, we can no longer offer you a refund or exchange.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds
Once your return is received and inspected, we will send you a message to notify you that we have received your returned item. We will also notify you about the approval of your refund. If approved, your refund will be processed, and a credit will be applied to your bank account within 14 working days.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Sale items
Only regular priced items may be refunded.

Exchanges
We only replace items if they are defective or damaged. You will be shouldering the shipping cost if you wish to exchange your item.

Please get in touch with us at ask@heyluxxlash.com.